Communications Technician

Holston Electric Cooperative   Rogersville, TN   Full-time     Mechanic/Technician
Posted on September 10, 2022

Holston Electric Cooperative seeking Communications Technician.

JOB DESCRIPTION:

The Support Technician performs site surveys on businesses and Multiple Dwelling Units to determine how to fulfill the broadband needs of the site. Utilizing a deep understanding and experience of Broadband, Wi-Fi, and telephone the support technician will assist the sales team with analyzing needs and best methods of providing a level of service that exceeds the customers’ expectations. In conjunction with the engineering team they will implement the installation method that is best suited for the customer.

MINIMUM EDUCATION AND EXPERIENCE:

  • High school diploma or GED required.
  • Minimum of 2-4 years of troubleshooting experience in the telecommunications or broadband industry required.
  • Proven ability to understand and follow written and oral directions.

TECHNICAL SKILL REQUIREMENTS:

  • Proficiently use fiber tools and fiber optic test equipment including fusion splicer, power meter, OTDR, CAT5/6.
  • Knowledge of applicable electronic equipment and specialty tools.
  • Ability to troubleshoot damaged fiber and data cable effectively and efficiently.
  • Be available for 7 day / 24 hour stand by periods as needed.
  • Basic computer skills including working knowledge of Microsoft Word and Excel.
  • Must be able to record and organize paperwork via hardcopy and electronic format.
  • Organized with a strong attention to detail and capable of working with minimum supervision.
  • Understanding of POTS, Business phone, SIP, PRI and ability to troubleshoot.
  • Basic WAN/LAN TCP/IP address understanding.
  • Basic TCP & UDP IP Port understanding.
  • Basic Internet Router/Firewall understanding.
  • Perform other related duties as required.

OTHER SKILLS:

  • Ability to read, comprehend and carry out instructions.
  • Strong organizational, interpersonal, verbal and written communication skills.
  • Ability to motivate, lead, teach and train on proper work and safety procedures.
  • Strong customer focused service mentality.
  • Experience working in a team-oriented, collaborative environment.
  • Must display willingness to learn new skills and initiative to present new ideas.

PHYSICAL REQUIREMENTS AND WORK CONDITIONS:

  • Must be able to stoop, crawl, bend at the knees and waist, squat and lift 75 lbs.
  • Must be able to stand for long periods of time on varied surfaces.
  • May be required to work long and unpredictable hours, including work after normal business hours in the event physical restoration of fiber plant is needed.
  • On-call availability is essential.
  • Position requires working outdoors in all types of weather.
  • Climb and use ladders on poles for accessing aerial fiber plant.

OFFICE HOURS:                      

  • Normal business hours are Monday through Friday from 8:00 am to 5:00 pm, but may vary for this position.
  • May be required to work long and unpredictable hours, including work after normal business hours in the event physical restoration of fiber plant is needed.

RATE OF PAY:

  • $16.00 per hour or commensurate with experience.
  • Highly competitive benefits package includes Health, Dental, Life, LTD, Sick, Vacation and Retirement.

PRE-EMPLOYMENT REQUIREMENTS:

  • Must possess and be able to maintain a driver’s license.
  • Must be insurable by HEC’s insurance carrier.
  • Applicant must pass drug screen and physical.
  • Applicant may be required to take job related pre-employment tests.
  • A background check is required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.