Dispatcher

Holston Electric Cooperative   Rogersville, TN   Full-time     Transportation
Posted on September 10, 2022

Holston Electric Cooperative seeking Dispatcher.

JOB DESCRIPTION:

The Dispatcher ensures orders are fulfilled on time by routing workflow and providing support to Technicians, Servicemen, Linemen, Contractors, and Sales and Work Order Associates. The position serves as a liaison between Technicians and Call Centers to meet operation needs, including the customer experience. Direct contact with customers may be required to provide technical support information.

MINMUM EDUCATION AND EXPERIENCE:

  • High school diploma or GED required.
  • Minimum of 2-4 years of Customer Service and/or Dispatch experience.
  • Proven ability to understand and follow written and oral directions.

TECHNICAL SKILL REQUIREMENTS:

  • Receives distribution cooperative outage reports. Takes necessary action to restore service as soon as possible observing all safety rules as required.
  • Provide technician routes to ensure customer commitments of installations and service calls are met.
  • Maintains a general knowledge of all related electrical and broadband services provided by the cooperative.
  • Handle in-bound/out-bound calls for both internal and external customers.
  • Issues switching orders on request from field.
  • Reports all pertinent system disturbance and activities to Service Supervisor.
  • Attend dispatcher safety/training meetings.
  • Maintains a chronological log of system conditions, clearances, hot line orders, radio communications, breaker operations, and all pertinent conditions.
  • Exercises control over the entire power system utilizing analog and telemetry data and operates remote equipment by supervisory control via CRT and computer interface to the remote station.
  • Perform Tier 1 Troubleshooting.
  • Log information regarding planned and unplanned outages.
  • Assist with escalations in a timely fashion.
  • Perform other related duties as required.

OTHER SKILLS:

  • Ability to read, comprehend and carry out instructions.
  • Ability to exercise independent judgment and to work in emergency situations with speed and accuracy.
  • Strong organizational, interpersonal, verbal and written communication skills.
  • Must have calm, steady bearing with courteous telephone manners.
  • Organize and prioritize workload.
  • Effectively perform multiple tasks simultaneously using various communication methods.
  • Strong customer focused service mentality.
  • Experience working in a team-oriented, collaborative environment.

PHYSICAL REQUIREMENTS AND WORK CONDITIONS

  • Demands for the position are typical of an office environment and must be met to perform essential functions of position.
  • Must be able to sit for long periods of time.
  • Ability to stoop, bend at the knees and waist, squat and lift up to 20 lbs.
  • May be required to work long and unpredictable hours, including work hours in the event physical restoration of fiber and/or electric plant is needed.
  • On-call availability is essential.
  • 40-hour work week in variable shifts as needed by the Cooperative to cover 24/7 dispatching duties.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.