Holston Electric Cooperative   Rogersville, TN   Full-time     Transportation
Posted on September 10, 2022

Holston Electric Cooperative seeking Dispatcher.


The Dispatcher ensures orders are fulfilled on time by routing workflow and providing support to Technicians, Servicemen, Linemen, Contractors, and Sales and Work Order Associates. The position serves as a liaison between Technicians and Call Centers to meet operation needs, including the customer experience. Direct contact with customers may be required to provide technical support information.


  • High school diploma or GED required.
  • Minimum of 2-4 years of Customer Service and/or Dispatch experience.
  • Proven ability to understand and follow written and oral directions.


  • Receives distribution cooperative outage reports. Takes necessary action to restore service as soon as possible observing all safety rules as required.
  • Provide technician routes to ensure customer commitments of installations and service calls are met.
  • Maintains a general knowledge of all related electrical and broadband services provided by the cooperative.
  • Handle in-bound/out-bound calls for both internal and external customers.
  • Issues switching orders on request from field.
  • Reports all pertinent system disturbance and activities to Service Supervisor.
  • Attend dispatcher safety/training meetings.
  • Maintains a chronological log of system conditions, clearances, hot line orders, radio communications, breaker operations, and all pertinent conditions.
  • Exercises control over the entire power system utilizing analog and telemetry data and operates remote equipment by supervisory control via CRT and computer interface to the remote station.
  • Perform Tier 1 Troubleshooting.
  • Log information regarding planned and unplanned outages.
  • Assist with escalations in a timely fashion.
  • Perform other related duties as required.


  • Ability to read, comprehend and carry out instructions.
  • Ability to exercise independent judgment and to work in emergency situations with speed and accuracy.
  • Strong organizational, interpersonal, verbal and written communication skills.
  • Must have calm, steady bearing with courteous telephone manners.
  • Organize and prioritize workload.
  • Effectively perform multiple tasks simultaneously using various communication methods.
  • Strong customer focused service mentality.
  • Experience working in a team-oriented, collaborative environment.


  • Demands for the position are typical of an office environment and must be met to perform essential functions of position.
  • Must be able to sit for long periods of time.
  • Ability to stoop, bend at the knees and waist, squat and lift up to 20 lbs.
  • May be required to work long and unpredictable hours, including work hours in the event physical restoration of fiber and/or electric plant is needed.
  • On-call availability is essential.
  • 40-hour work week in variable shifts as needed by the Cooperative to cover 24/7 dispatching duties.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.