Bell Person, Back Server, Concierge
The Crown Jewel of Aspen is hiring:
- Bell Person
Summary
This position’s overall responsibility is to provide guests with a positive first and last impression when they arrive and depart the resort by greeting them, assisting with luggage, arranging/providing transportation, escorting guests to rooms, and accommodating guests requests as they arise.
Essential Functions
Maintain knowledge of:
- Scheduled daily activities;
- Daily arrivals/departures, house count, special events, VIPs, features and services of the hotel;
- Hours of operation of each outlet;
- Parking facilities, layout, and procedures.
- Ensure guests are greeted and assisted curbside within 60 seconds of arriving
- Assists guests with luggage automatically and escorted or directed to reception area
- Guests are introduced by name to the reception
- Opens doors and assist guests and visitors into and out of their vehicles.
- Communicate parking procedures to guests/visitors.
- Provide luggage tags for stored luggage.
- Document location of vehicles parked in parking facility.
- Park guest vehicles.
- Ensure security of vehicles and their keys.
- Remain at assigned post while not parking vehicles.
- Ensure all driveways are kept clear and vehicles are not parked or left standing in illegal spaces.
- Hold vehicles at hotel entrance in accordance to departmental policy and procedures.
- Answer departmental telephone within three rings, using proper greeting and telephone etiquette.
- Relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.
- Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.
- Handle guest complaints ensuring guest satisfaction.
- Back Server (May start)
- Concierge
- Facilities Purchaser and Coordinator
- Front Desk Agent
- Pastry Cook
- Sous Chef Banquets (Seasonal, June to September)
Full Time Benefits Include: Health insurance, Paid time off, discounted RFTA pass, Employee Housing, Auberge Discounts.