Housing Specialist

Kingsport Housing & Redevelopment Authority   Kingsport, TN   Full-time     Other
Posted on February 12, 2024




Housing Specialist

Full-Time/ Part-Time:

FLSA Classification:



Hourly/ Salary:


Salary Range

$14.35-16.00 per hour


Group Health Insurance (80% Employer Paid)

Pension, Long Term Disability, and Life Insurance Policy Eligible (Employer Paid upon eligibility)

Organization Overview:

The Kingsport Housing & Redevelopment Authority (KHRA) offers affordable housing and additional services to eligible families within the Greater Kingsport area. KHRA administers the Housing Choice Voucher Program within eight counties and offers additional community resources through special programs such as the Family Self-Sufficiency (FSS) Program, Life BRIDGE, and Financial Opportunity Center. Additionally, KHRA operates its subsidiary, the Greater Kingsport Alliance for Development (GKAD), a non-profit organization which provides a means for the public and private sector to cooperate in providing affordable housing to low-income families in Kingsport.


Position Summary:

     The Housing Specialist is responsible for assisting with a variety of technical and clerical activities in support of the Housing Choice Voucher and Project Based Voucher programs administered by Kingsport Housing and Redevelopment Authority (KHRA).  Job related duties require experience in performing a variety of administrative activities, good mathematical skills and the ability to effectively prioritize activities required to meet all established deadlines and reporting requirements. Job performance is evaluated by the Executive Director. Job related duties are also subject to annual independent and HUD audits


·         Graduation from an accredited four year high school or GED

·         Associate Degree preferred—supplemental training in office administration, secretarial science, or related field will be accepted

·         Commitment to KHRA’s mission “To Transform and Empower Communities.”

·         Knowledge of social services agencies and other resources available in the community for the low-income population

·         Knowledge of current HIPAA regulations pertaining to the storage and dissemination of Protected Health Information (PHI).

·         Considerable experience working with the public from a variety of socio-economic backgrounds

·         Considerable experience performing administrative functions (answering and directing phone calls, maintaining organized file systems, data entry, etc.)

·         Must be able to communicate verbally and electronically in a professional manner

·         Must be able to demonstrate attention to detail and thoroughness

·         Or, any equivalent combination of education or experience to provide the following Primary Duties:




Primary Duties:

·         Assist in the day to day operations of the HCV and PBV programs

·         Corresponds with existing clients of the HCV and PBV programs to maintain accurate and updated information regarding program participation

·         Assists the intake coordinators in conducting verifications which may include credit, landlord, sexual register, and criminal records reports

·         Operates a multi-line telephone system and answers daily incoming inquiries from calls, voicemails, e-mails, faxes, etc.

·         Provides front desk coverage as needed; greets and helps clients, schedules and re-schedules appointments.

·         Interacts with the local and regional service agencies, i.e. Department of Human Services, and assists applicants with referrals.

·         Evaluates rent conditions and market availability.

·         Serves as liaison between landlords and the Authority to maintain positive relationships and market to potential landlords

·         Calculates rental payments and utility allowances in accordance with local fair market rents for various bedroom sizes based upon applicant income.

·         Maintains ledgers, files and other documents in support of program activities.

·         Assists with conducting briefing sessions for groups of eligible applicants to provide information about rental assistance programs

·         Processes changes in household or rent price on interim and annual basis and assists with termination proceedings when necessary

·         Conducts quality control on case files in accordance with SEMAP requirements and corrects any inaccuracies and/or deficiencies when necessary.

·         Performs other duties as needed


This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.


Necessary Special Requirements

Possession of a valid Tennessee Driver’s License and the ability to be insured at standard vehicle liability rates


Must obtain or maintain the following certifications within 30 but no more than 90 days of employment or other timeframe approved by Executive Director:

·         Housing Choice Voucher Specialist

·         Project Based Voucher Specialist


I understand the requirements, essential functions, and duties of the position. By applying, I am confirming that I can perform all tasks, duties, and requirements without accommodation.