Escalations Specialist/Loss Prevention

LPI, INC.   Johnson City, TN   Full-time     Call Center / Customer Service
Posted on January 9, 2023

LPI, Inc. is the largest hot tub manufacturer in the United States, with 70+ Aqua Living retail locations selling manufacturer-direct across the country.  The company is looking for an ambitious, talented, Escalations Specialist/Loss Prevention to work alongside our company's management team, customer and tech service department to support growth initiatives.  This role will require the following:

Identify, recommend, and implement practices to minimize loss of merchandize, money or company assets. 

Responsible for resolving credit card disputes and collecting payments/merchandize from individuals responsible for the debt.

Meticulous record keeping and attention to detail

Works well with deadlines

Works well under pressure

Monitoring accounts on a daily basis

Responding to and managing complaints and escalations resulting in credit card/finance disputes

Process all recovery administrative duties including preparing legal documents for filing

Scheduling of recovery, coordinating and repossession of merchandize when needed

Must have strong communication skills and the ability to problem-solve and negotiate.

The hours are Monday – Friday, either 8-5 with a 1-hour lunch, or 8:30-5 with a 30-minute lunch.

The starting pay will be $17-20 plus bonus.


506 Twin Oaks Drive
Johnson City , TN