IT Support Technician

IT Support Technician

The University of Virginia’s College at Wise invites applications for the position of IT Support Technician.  A division of the University of Virginia and a member of the Council for Public Arts Colleges, The University of Virginia’s College at Wise (UVA Wise) is an inspiring place to teach, learn, work, and call home.  Through personalized attention and commitment to individual growth, UVA Wise prepares students to be engaged citizens.  Drawing upon its foundation as a public liberal arts institution in the Appalachian region of Southwest Virginia, the College strives to build a diverse community of learners with the drive to serve and lead in their communities, the nation, and the world.  We offer access and affordability, along with challenging academic work, in the liberal arts tradition.  The result is well-rounded graduates who earn fulfilling positions at leading organizations and pursue graduate study at prestigious institutions.

Job Description

IT Support Technician’s provide consultative and technical support services to faculty, staff and students to ensure timely problem resolution, system/data access and optimal system performance. They provide support for desktop, mobile computing, and client/server technology. IT Support Technician’s apply skills to solve routine problems without review and devise approaches to performing assignments. They perform routine daily activities without supervision. They work on longer-term assignments under immediate supervision. They begin working with related teams and client groups and working toward specific team goals.

Responsibilities

• Provide technical support to the university community to resolve first and second tier common desktop software, hardware and communications issues in an efficient and timely manner. Accurately document request history. Triage and route advanced second and third tier requests to the appropriate technical personnel.
• Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.
• Perform system upgrades and new system deployments when needed.
• Provide basic application and system training for users.
• Assist in the development of standard operating procedures and customer service guidelines. May assist with hardware and software evaluation.
• Follow proper procedures related to secure computing, account maintenance and purchasing. 
• Maintain accurate documentation to support these efforts.
• In addition to the above job responsibilities, other duties may be assigned.

Minimum Requirements

Education: Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline
Experience: At least one year of experience. Relevant experience may be considered in lieu of a degree.
Licensure: None

Physical Demands

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. Physical Demands require the prospective candidates to be able to lift Computers and Printers up to 50 lbs to install new computers and printers and also relocate computers and printers. It also requires the candidates to have ability to crawl under desks to connect and disconnect computers and printers.

Application Process

A complete application should contain the following information:

1. Cover Letter outlining your interest in this position;
2. Updated resume;
3. Three (3) references with contact information

Please visit https://www.uvawise.edu/human-resources/job-opportunities and click the job title.

UVA Wise is an equal opportunity/affirmative action employer committed to excellence through diversity. Women, minorities, veterans, and persons with disabilities are encouraged to apply.

Employee fulfills duties as a “responsible employee” under Title IX of the Education Amendments of 1972.  A Responsible employee includes any employee:  who has the authority to take action to redress sexual violence; who has been given the duty of reporting incidents of sexual violence or any other misconduct by students to the Title IX Coordinator or other appropriate school designee; or whom a student could reasonably believe has this authority or duty.

UVA Wise is committed to helping the campus community provide for their own safety and security.  The Annual Security and Fire Safety Report containing information on campus security and personal safety, including alerts, fire safety, crime prevention tips, and crime statistics is available at www.uvawise.edu/ASR.  A copy is available upon request by calling 276-328-0190 or 276-376-3451.