Associate Director of Undergraduate Admissions

Universtiy of Virginia College at Wise   Wise, VA   Full-time     Education
Posted on August 4, 2022
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The University of Virginia's College at Wise invites applications for an Associate Director of Undergraduate Admissions -- Operations & CRM. UVA Wise is a four-year liberal arts college located in the mountains of southwestern Virginia. This position will support the Undergraduate Director of Admissions in maintaining, updating, and optimizing the undergraduate admissions instance of our customer relationship management (CRM) solution (Jenzabar/Salesforce). Additionally, the position will be responsible for supervising the implementation of Salesforce/TargetX (CRM), monitoring the daily operations of the CRM, as well as overseeing the use of this instance of Jenzabar/Salesforce by other departments and constituents across the College. Duties include, but are not limited to:

Operations Maintenance, Development, and Enhancement

    • Assist in managing the ongoing implementation, configuration, testing, and maintenance of the CRM in order to provide comprehensive, long-term solutions.
    • Assist in increasing efficiencies of application processing and daily operations, including implementing new functionality, database testing, new technology initiatives, etc.
    • Work with team members of the Undergraduate Admissions, Financial Aid, and IT staff to manage various processes, including file review, scholarship review, recruitment travel, event management, decision management, work flows, drip marketing campaigns, transfer student population, international students, athletic recruits, non-degree students, etc.
    • Assist with annual recruitment cycle preparation and management, which is the process in which the CRM is prepared for the next admission cycle. Primarily auditing and updating all systems including our institutional and Common Application to ensure processes are effective, efficient, and operational for recruitment.
    • Create, edit, and audit new and existing forms, queries, and reports.

Data Management, Importing, and Reporting

    • Manage data and records in all CRM modules as it relates to prospective students, applications, organizations, organization contacts, community-based organizations, alumni volunteers, student ambassadors, etc.
    • Create, test, and maintain data imports and exports using the Common Application, ACT, College Board, and other lead providers.
    • Work with the Director of Admissions and IT staff to monitor, integrate, and automate our CRM to include data transfers, admissions processing, financial aid processing and institutional enrollment related reporting.
    • Maintain data integrity by developing and performing regular comprehensive data audits and clean-up projects, in collaboration with IT staff.

Training and Ongoing Support for Internal and External College Constituents

    • Serve as the CRM resource for users college-wide.
    • Co-manage internal and external CRM user accounts and permissions.
    • Coordinate regular CRM training sessions with internal and external constituents.

A bachelor's degree or equivalent experience is required, along with at least three year’s experience with CRM systems. At least three years of experience in student services functions or a total of eight years of experience in lieu of degree. Candidates must be attentive to detail and accuracy; possess strong critical/analytical thinking skills in order to troubleshoot issues and solve problems; be process-driven with the willingness and ability to learn new systems; have a high level of initiative and the ability to work independently; and have excellent written and verbal communication skills. Editing/proofreading skills and experience with Informatica, TargetX, Work Flows, Form Assembly, SSIS Jobs, or SQL are desirable. This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

To apply, please visit  and complete the online application process, attaching a cover letter, resume, and contact information for three references.

Employee fulfills duties as a “responsible employee” under Title IX of the Education Amendments of 1972.  A Responsible employee includes any employee:  who has the authority to take action to redress sexual violence; who has been given the duty of reporting incidents of sexual violence or any other misconduct by students to the Title IX Coordinator or other appropriate school designee; or whom a student could reasonably believe has this authority or duty.

UVA Wise is committed to helping the campus community provide for their own safety and security.  The Annual Security and Fire Safety Report containing information on campus security and personal safety, including alerts, fire safety, crime prevention tips, and crime statistics is available at  A copy is available upon request by calling 276-328-0190 or 276-376-3451.

UVA Wise is an equal opportunity/affirmative action employer committed to excellence through diversity. Women, minorities, veterans, and persons with disabilities are encouraged to apply. The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff.  We believe diversity is excellence expressing itself through every person's perspectives and lived experiences.  We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, military status, and family medical or genetic information.

COVID Vaccination Requirement and Guidelines

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.